This was the question I asked a team of technical and production people that I had been working with to improve their QMS system and working practices.
It was day two of the exercise and I said it smilingly as I scanned over the series of documents spread sequentially over the boardroom table.
In true X Factor style ‘it had been a journey’ that consisted of encouraging the team to confidently demonstrate the system, to question areas that they thought were weak and to support, help and train colleagues who were not using the system in the correct way.
The output was an updated system with new procedures to test in the business, a checklist that accurately reflected which staff member or deputy provides key information and an internal auditing system focussing on the areas where compliance needs to be improved.
The outcome will be a team who is more confident in working together using the new procedures and who is also prepared to explain to an auditor how the system works.
Transition is not easy, especially if historically the technical team has always been the one to manage internal audits and not been able to engage fully with all parts of the business to ensure that they are aware of the different customer standards and the consequences of not meeting them.
The benefit of training a multidisciplinary team meant that the new procedures were created with advantages for other colleagues further down the line and this information was used to sell the changes to the rest of the business.
The second day was intensive and people were tired, but as I looked round the room, I could see how much progress had been made and that there was now enough momentum to keep the improvement process going.
Both I and the Technical Director looked at the traceability system with pure joy, the others thought we were ‘a bit odd’ but for me it was not just that the new system ‘sparked joy’, it was the fact that it had been created by true teamwork and that the unintended consequences benefit team morale and behaviour in the workplace.

If you are looking for training and support for your business contact me on: +44 (0)7720 700297